Support

Getting Help

• Main Platform: Access full documentation in your Jedify account
• Support Team: Contact support through your Jedify dashboard

Troubleshooting

Jedify not responding?

1. Ensure you’re using @Jedify (except in DMs)
2. Verify you have a Jedify account with matching email address
3. Check if Jedify is installed in your workspace
4. Verify Jedify has been invited to the channel

“Unauthorized” or access errors?

1. Confirm your Slack email matches your Jedify account email
2. In group conversations, verify all participants have Jedify accounts
3. Check your data permissions in the main Jedify platform

Can’t see Jedify in Apps?

1. Refresh your Slack client
2. Ensure installation completed from your Jedify account
3. Try searching for “Jedify” in Slack’s search bar

Unexpected results?

1. Verify your question is clear and specific
2. Check data freshness in your main Jedify dashboard
3. Use the feedback buttons to report issues