Choose Concept when…
- It represents a business object/actor (e.g., User, Subscription, Lead).
- Columns primarily describe what it is: owner, name, created date, category, status, etc.
Choose Metric when…
- It primarily measures “how many” or “how much” for trends/KPIs.
- Characteristics exist mainly as dimensions to slice the measure (e.g., by date, country, segment).